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Need to cancel/delete contract credit memo

edited Mar 3, 2020 6:06AM in Project Management 2 comments

Summary

Receivables invoice adjusted AND credit memo created in contracts

Content

I have an invoice that was created using events in Contracts. After the invoice was created, it needed to be adjusted. Since it was project related, i adjusted the contract and a credit memo was created. However, the revenue department processed the payment and made a receivables adjustment to the invoice w/o thinking of the repercussion to the project before the credit memo was created, so now I have a CM that doesn't need to exist but i don't know how to make it go away.

Is there a workaround to get the credit memo to clear out of the Contract and stop importing to receivables or will I need to log an SR?

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