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Rehires with Old Direct deposit issue

edited Apr 13, 2020 10:28PM in Taleo Enterprise 2 comments

Summary

Old direct deposit account numbers for Rehires are being passed in the interface file to PS

Content

Hi All,

We have been experiencing issues lately with Rehires whose Old Direct deposit payment method are being picked up in the Taleo New Hire interface file and sent to PeopleSoft. This would mean that if the rehire chose a different payment method like "Pay Card" during rehire and had chosen "Direct deposit" the very first time, the current interface file from Taleo would pick up the Direct Deposit option and send it over to PS.

This seems to be a known issue with Oracle and we are working with our consultants to address this issue. But curious to know, if any other client has encountered this same issue and if you have, what were your recommended workaround solution/suggested approach to fix this issue.

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