Is it possible to have email recipient in Agent based on Area of Responsibility? — Cloud Customer Connect
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Is it possible to have email recipient in Agent based on Area of Responsibility?

edited Jun 23, 2020 1:59PM in Reporting and Analytics for HCM 2 comments

Summary

I am creating an email notification for New Hires with benefits enrollment details using Subject Areas and I would like to have the email recipients based on their Area of Responsibility

Content

I am creating an email notification for New Hires with benefits enrollment details using Subject Areas and I would like to have the email recipients based on their Area of Responsibility. For Example, the email notification will be sent to a person included in the Area of Responsibility "Fleet Manager" which means email recipient would be variable.

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