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Invoice Approvals Expiring

edited Oct 8, 2020 4:55PM in Payables, Payments & Cash Management 4 comments

Summary

Invoice Approvals expiring after escalating up one level in hierarchy

Content

Hello,  We are testing invoice approval escalation workflows and notice the approval requests are expiring.  For testing, the invoice sits at first approval level for 10 minutes.  If not approved, it is moving to the next level for 10 minutes and then expiring. We are currently only set to go up one level.   Is it possible to keep the approval request from expiring without it going up another level?  

Thanks for any advice,

Liz

Version

20C

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