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Process Pending Worker is Grayed Out

edited Nov 23, 2020 6:02PM in Human Capital Management 9 comments

Summary

Process Pending Worker button is grayed out for some candidates

Content

The past few weeks, we have been experiencing issue with Process Pending Worker button where it is grayed out for some candidates. We can't seem to find a common thing between these candidates. Has anyone experienced the same thing?

We are using Taleo as our ATS and the step to export candidates is Hired - Send to HCM for both internal and external. I have a feeling it might be the duplicate check setting but I don't know how to verify this.

Version

20C
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