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NINO Verification request returns gender error

edited Jan 11, 2021 12:16PM in Payroll and Global Payroll Interface (GPI)

Summary

A system error ORA-20001: Formula HRX_GB_RTI_NVREQ_EE_INFO_FF line 206 user-defined function error The UK RTI NVREQ Person Information record isn't extracted because the required GENDER data element i

Content

When running the NINO Verification Request flow this month, an individual is appearing in the error report which results in us not being able to process it live with HMRC. This individual has appeared in this error report for the last 3 months. The error states the individual does not have a gender recorded on the system however they do - any advice?

Version

20D (11.13.20.10.0)

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