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Termination transaction failed

edited Feb 9, 2021 9:22PM in Human Capital Management 6 comments

Summary

Termination transaction failed - No HR representative found

Content

We have issues with termination transaction failed with the following error message. 

"Error caused by SOA component or the underlying HWF configuration or a Supervisor hierarchy setup issue."

The approval rule is set up to look for the HR representative, then finish the approval route. But the transaction reports shows that the HR representative was not found and transaction failed.

We replicated the same issue in TEST and it went straight to HR representative for approval. The rules, AOR and roles are the same in both instances.  What can be the issue? 

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