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OCR Errors

edited Feb 15, 2021 8:34PM in Payables, Payments & Cash Management 1 comment

Summary

OCR Errors occuring that cause invoices to error and not match suppliers

Content

Starting 2/1/21  we have a large increase of invoices coming through the OCR process that are ending in error and are not able to be processed.

In the majority of cases they are coming through with a manual form that was specially created to increase the accuracy of OCR and allow greater recognition.  Prior to now it worked. 

They are ending with an Invalid status and an error message. These error messages have not been seen previously. There are 2 different messages:

-Automated extraction could not be performed for the invoice. Error Code: ODC - this appears to happen on larger invoices. We have had invoices this size come through prior with no issue.

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