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Implementing Close Integration Between HCM And HR Help Desk

edited Jul 1, 2021 3:30PM in Human Capital Management 1 comment

Summary

How to Embed "Create Service Request" And "Search Knowledge" Application Components Within HCM Transactional Pages

Content

There are a significant number of benefits in having a fully unified HR Help Desk (HRHD) and HCM solution, in terms of:

  • Common application

The HR Help Desk transactions are more engaging and easier/quicker to use.

  • Fully unified database

Costs are reduced by removing the need to design data integration between an HCM and a Service Desk solution.

  • Consistent and unified security model covering both functions and data access

The risk of inappropriate data access/data loss/data breach, critical under UK GDPR is reduced. Legislative data privacy requirements and other organisation data obligations are much simpler to automate and administer.

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