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How can I limit the email notification in the helpdesk

in Human Capital Management 4 comments

Summary:

Email should only be sent when the service request is solved

Content (required):

Is it possible to sent an email notification to the customer only when an HR Service request is solved. We don't want to get an email when the servicve request is created or status is changed (like waiting for...) in between.

Version (include the version you are using, if applicable):

21C

Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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