Error when moving candidates to Pre-Employment - Request Standard Background Check stage

Summary

Candidates are unable to complete the fidelity bonding form as it directs them to the Oracle Sign-on page, despite triggering an automated email.

Content (required):

We have been experiencing some challenges with moving candidate to the ‘Pre-Employment, Request Standard Background Check’s’ stage in ORC.

Candidate are receiving the automated email, but the link that would open the fidelity bonding form to be completed direct then to the Oracle sign on page. 

This is critical for us to understand and any insights or suggestions would be greatly appreciated.

Screenshots are attached of the page they are directed to

Thanks in advance