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Migrate service requests from legacy system to HR HelpDesk

edited Jan 6, 2022 7:01PM in Human Capital Management 4 comments

Summary:

We are aware that knowledge content can be migrated to HR Help Desk. However there is no clarity on ability to migrate open/pending service requests from legacy system to HR Help Desk. Is that even recommended ? Or is the recommendation to close the service requests in legacy system ?

Content (required):

We are aware that knowledge content can be migrated to HR Help Desk. However there is no clarity on ability to migrate open/pending service requests from legacy system to HR Help Desk. Is that even recommended ? Or is the recommendation to close the service requests in legacy system ?

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