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What is the significance of Account & Product fields in Create Service Request page (HR Help Desk)?

in Human Capital Management 6 comments

Summary:

Hi Community Members,

Can someone explain the use of Account & Product fields in Create Service Request page in HR Help Desk?

Also, there is no data in the LOVs attached to these fields. Is there any task or lookup that needs to be configured prior to using this?






Content (required):

I checked the below Oracle document, however, there is not much information.


Version (include the version you are using, if applicable): 21D

Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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