HR Help Desk - Contacts tab in SR Details page
Summary:
Oracle HR Help Desk - SR details page has the option to add the manager and other employees as Contacts to the Service Request. What is the use/significance of this?
Currently, only the Primary contact is able to view the SR on the Landing page. Is there a way for other contacts to view the same SR as well?
Code Snippet:
For the above screenshot, Employee Ani is able to view the SR, however, it is not visible to Employee Biju. How should the Role /Security Profile be configured, so that both employees have access to the SR?