How can the employee opening a SR know that the agent has scheduled an appointment or call? — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How can the employee opening a SR know that the agent has scheduled an appointment or call?

in Human Capital Management 1 comment

Summary:


Content (required):

Hello experts,

the agent the service request is assigned to can schedule appointments and calls on a specific ticket.

How the employee opening the ticket know that an appointment or call has been scheduled by the agent?

Is there a way to inform employees? The activity section is not visible on the employee side.

Thanks in advance for your time!

Kind regards,

Valerio

Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!