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22C Oracle Case Management vs HR Help Desk

in Human Capital Management 3 comments

Summary:

In the Oracle B2B Service Centre Cloud' 22C release notes, Oracle Case Management is announced.

Is it different from HR Help Desk, or is it the new HR Help Desk?

Content (required):

Cloud Readiness / Oracle B2B Service Center Cloud: "Oracle's newest cloud-based solution, Oracle Case Management is live."

Not sure to understand the relation with HR Help Desk.

Is it possible to have a clarification, please?

Thank you,

Arnaud

Version (include the version you are using, if applicable):

22C

Code Snippet (add any code snippets that support your topic, if applicable):

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