Setup Notifcation in Nextgen HR HelpDesk

Summary:

In Nextgen HR HelpDesk, when a new request is raised and assigned to an agent, I want to send a Bell Notification to the Primary Contact of the HR Request.

To achieve this, I have created a Trigger using Groovey Script ( Application Composer --> HR Help Desk Request--> Server Script) as set def recipientPartyId = PrimaryContactPartyId . Refer below Script

if (isAttributeChanged('AssigneeResourceId')) {

 try {

 def recipientPartyId = PrimaryContactPartyId

 def messageText = 'An SR notification (default message).'

 if (recipientPartyId) {

 adf.util.sendNotification(adf, messageText, recipientPartyId)

 } else {

 println("No Assignee associated with this SR")

 }

 } catch (e) {

 println("Failure to trigger notification from Groovy Script " + e.getMessage());