Which Strip code should I select when creating communication Channel
Summary:
I am implementing Nextgen HR helpdesk 22C .
Earlier I was using classic version of HR help desk and email notification working fine for below:
- Created email template with object Service Request
- Kept service request as Object under object workflow.
- Publish sandbox.
- Employee received acknowledgement email on creation and resolution.
But when I enabled the NexGen and using NexGen roles emails stopped working.
But when agent compose message then employee is receiving emails. Issue with only email template.
Please let me know if anyone face this issue .
Content (required):
Version (include the version you are using, if applicable):
22C
Code Snippet (add any code snippets that support your topic, if applicable):
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