Helpdesk Priority Queue — Cloud Customer Connect
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Helpdesk Priority Queue

Summary:

I'm looking to find a way to route certain help desk tickets into a priority queue.

We are looking to route tickets based on employee assignment data (for example, those above a certain pay scale level) which are then flagged and sent to a priority queue.

We are interested in how others have implemented something like this before and any tips to consider?

Thankyou!

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Version (include the version you are using, if applicable):

22C

Code Snippet (add any code snippets that support your topic, if applicable):

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