Helpdesk Priority Queue
Summary:
I'm looking to find a way to route certain help desk tickets into a priority queue.
We are looking to route tickets based on employee assignment data (for example, those above a certain pay scale level) which are then flagged and sent to a priority queue.
We are interested in how others have implemented something like this before and any tips to consider?
Thankyou!
Content (required):
Version (include the version you are using, if applicable):
22C
Code Snippet (add any code snippets that support your topic, if applicable):