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SR 3-30679657831 : Ess Job completes in Error or Warning, a Service Now Ticket needs to be raised.

edited Oct 28, 2025 1:43PM in Payables, Payments & Cash Management 2 comments

Organization Name (Required - If you are an Oracle Partner, please provide the organization you are logging the idea on behalf of): Republic Services Procurement, Inc.


Description (Required): In SaaS when an Ess Job/Scheduled Job completes in Error or Warning, need to raise an automatic ticket/request to Service Now(Ticketing tool).


Use Case and Business Need (Required):

We have many ESS Jobs scheduled, when ever Job completes in Error or Warning, Ess have option to send a mail but we are looking for an automated service where we can create a service request in ticketing tool.

There is no web service which Identifies this kind of request.

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