Can HR Help Desk restrict a category as not visible to the primary contact? — Cloud Customer Connect
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Can HR Help Desk restrict a category as not visible to the primary contact?

in Human Capital Management 4 comments

Summary:

We're implementing HR Help Desk to track our Leave of Absence cases. Our Leave Team agents will open Service Requests and enter the employee's name as primary contact. Within the Service Request, we will use action plans and internal notes to track the case. We don't want employees to see the Leave of Absence Service Requests initiated by our Leave Team. Is there a way to restrict our Service Request Category "Leave of Absence," so Service Requests assigned to this category are not visible to employees?

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HR Help Desk

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