Involuntary Deductions Balance Adjustment — Cloud Customer Connect
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Involuntary Deductions Balance Adjustment

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We are doing a balance adjustment on a court order.  We followed the balance adjustment instructions in the US Involuntary Deductions white paper.  The issue we are having is the balance adjustment is creating another entry line. ie One line is a positive YTD amount the other line is a negative YTD amount (see attachment).  The negative amount is the balance adjustment.  Is this the correct functionality?  On all other balance adjustments it combines the balance adjustment into one line item.  This is the first involuntary balance adjustment we have done though.

Thanks

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