Query about DX4C Care Experience, churn propensity indicator and Offer Recommendations — Cloud Customer Connect
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Query about DX4C Care Experience, churn propensity indicator and Offer Recommendations

in Digital Business Experience - Launch 1 comment

Summary:

How and where can we find the ways to test/implement these features

Content (required):

I saw two new features introduced in DX4C Care Experience, namely

1. Churn propensity indicator

2.Offer Recommendations

But I couldn't figure out a way to test or implement these features in the Customer 360 Dashboard,

Please let me know if there are any specific steps to test these features or if there is any documentation I can refer to for the same

Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

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