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Make Email the default channel

in Help Desk 18 comments

Hi all, does anyone know if it's possible to set 'Email' as the default channel in a Help Desk Request? Is it also possible to set the 'To' field as something other than Primary Contact? I am using Redwood/Next Gen HRHD. Currently it defaults to the 'Web' channel but we think the majority of messages will be sent via email, so we'd like to save users a step and reduce scope for user error.



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