Error IRC-1590863 when adding a user account in SHL Assessment Integration

Summary:

When I tried to add a user account for SHL Assessment Integration, there was an error IRC-1590863 "The packages associated with this user account werent retrieved. You need to verity the user account and associated packages with the partner". We already checked the integration user roles, re-uploaded package, and checked user credentials. Anyone who also experienced the same issue before?

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