Updated name after a name change does not reflect correctly in the search area — Cloud Customer Connect
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Updated name after a name change does not reflect correctly in the search area

Summary:

Updated name after a name change does not reflect correctly in the search area

Content (required):

Steps:

  1. Search for the person
  2. Initiate a name change in Person Details page. Change gets updated successfully when accessed in Person Management
  3. Go back to Person Details, do not search the person again. The Search field still shows the old name from the list of suggestions in recent items.

Is there a way for the system to refresh the suggestion with the updated name? I understand it can possibly be done via clearing cache but we would like to know if there is anything in the system that can be configured to refresh the search.

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