FYI Notifications Trigger in incorrect order when PARALLEL Participants are used in Approval Rules
Summary:
FYI Notifications Trigger in incorrect order when PARALLEL or SINGLE Participants are used in Approval Rules
Content (required):
When we create a rule with below example
Level 1 goes to Representative for approval
Then after approval a FYI goes to Manager and also FYI to Representatives
When we use Approval Participants as SERIAL the above flow works correctly as below
but when we amend the Approval Participants to PARRALLEL or SINGLE then it sends the FYI notifications before approval is done by the REPRESENTATIVE as you can see below
We want to use SERIAL to fulfil our Approval requirements to allow a Representatives to claim the approval first when sent to many Representatives. So then only one approval is required.