Service Request opened for a specific Category should be Restricted to a Specific Agent

Summary:

Service Request opened for a specific Category should be Restricted to one Agent

Content (required):

Is it possible to configure a solution where an employee's Service Request opened under a specific Category (e.g., Employee Relations) is exclusively restricted to one assigned Agent for that particular category? Other agents should not have visibility of Service Requests opened under the "Employee Relations" Category. However, all agents should be able to view Service Requests opened under other categories.

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22B

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