External agents not able to see Candidates added.

Hello,

We are adding External agents via ORC and in security console we just updated username for him.

When this agent is creating candidates in the system, he is not able to see it?

We found Doc ID 2717854.1  document where it says if agent created manually and added role manuall then candidate will not appear, but this is not the situation with us. Agents created through Agency creation and Role also automatically assigned as per below navigation settings

Does anyone come across same issue, knows solutions for this?

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