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Issue relating to PPR, payment made was bounced back during the next period. Need solution?

in Payables, Payments & Cash Management 1 comment

We have a business case, where we are looking for an appropriate proactive solution. The client is looking for a procedural document to use when such issues arise in future. We need a solution to be given.

Case: A batch payment (PPR-ACH) was made for Payables invoices with no issues on 28th July’23. However they have identified one of the payments was bounced back and was returned on 01st Aug’23. As such, they went ahead and unreconciled the batch. They had the AP team void the bounce back payment made. Afterwards, they used the 01st Aug'23 credit transaction to reconcile the account. They assumed that crossing periods (for bank transactions) won’t affect anything, but after they made the changes, the payment was applied to August 2023, not July 2023. They need confirmation of what could be done

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