Automatic assignment of HR Help Desk request

When submitting a request in HR Help Desk

 

When you save, the request is sent and automatically assigned to the corresponding queue.

 

The problem that arises is that it is not assigned to the agent responsible for the queue, which is set to Automatic.

 NominaHR

 

Then when Maviael logs in, the request is not assigned to him.

The request for the responsible queue that has the resource is not assigned.

 

It is worth mentioning that the Omnichannel configuration has been reviewed and is active.

 

Thank you for the help