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In PROD role is not able to view reason for rejected invoice under Invoice dashboard

in Payables, Payments & Cash Management 1 comment

Hello team, I am working on a defect in Oracle Cloud payables related to the custom AP analyst role, but I've hit a roadblock and could really use your expertise to resolve the issue.

Navigation- Oracle cloud home page> Payables> Invoices> Click on Rejected under Approval> Click on reason option> You can see the note of rejected invoice.

The problem I'm encountering is twofold:

  1. Within the invoice work area under the production environment, our custom AP analyst role is unable to view the reasons for rejected invoices.
  2. Interestingly, when I tested the same scenario in the UAT environment, I was able to see the reason for rejected invoices without any issues. To further investigate, I conducted a comparison between UAT and PROD, and they appear to be exact replicas. Yet, the problem persists in the production environment.
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