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Oracle Fusion NextGen Help Desk CTI

in Help Desk 6 comments

Summary:

When does Oracle plan to give CTI for NextGen Help Desk

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I am doing Help desk implementation and the customer is eager to use ODA and CTI as part of it. My understanding is, ODA works only with NextGen and CTI works only with Classic. Is my understanding correct? If yes, does anyone know when Oracle plans to roll out CTI for NextGen?

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