Unable to create email notification when the SR Status change from "New" to "In Progress" — Cloud Customer Connect
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Unable to create email notification when the SR Status change from "New" to "In Progress"

edited Oct 5, 2023 9:30AM in Help Desk 1 comment

Summary:

We are trying to create a email notification so that the primary contact could get a notification when the status changes. We are using the Redwood UI.

Content (required):


Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):


if (isAttributeChanged('StatusTypeCd') && StatusTypeCd == 'ORA_SVC_HRHD_INPROGRESS' && StripeCd == 'ORA_SVC_HRHD'){

return true;

}

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