Are Case Management and Knowledge Management available in Redwood UI? — Cloud Customer Connect
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Are Case Management and Knowledge Management available in Redwood UI?

edited Oct 9, 2023 9:07AM in Help Desk 16 comments

Summary:

We've already migrated to HR Help Desk Next Gen and we would like to enable Case Management and Knowledge Management. Are these available in Redwood? How to enable Case Management and Knowledge Management? Is there any related documentation on how to configure these two?

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