How can we specify which queue to notify all members when an SR is raised — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How can we specify which queue to notify all members when an SR is raised

in Help Desk 3 comments

Summary:

22B introduced the ability to "send defined notifications to all members of a specified queue so that they can effectively monitor the queue for open items" but we cannot see how to specify the queue. 

Content (required):

Having enabled the ORA_ENABLE_QUEUE_MEMBER_NOTIFICATIONS profile option, we can see the option within Notification Preferences to notify all que members, but nowhere to specify the queue:

Can anyone help us with how to achieve this?

Version (include the version you are using, if applicable):

23C

Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!