HR Helpdesk E-Mail notifications not working. — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

HR Helpdesk E-Mail notifications not working.

edited Oct 30, 2023 12:09PM in Help Desk 1 comment

Summary:

HR Helpdesk Resolve and Escalate E-Mail notifications not working after doing the setup in Application Composer>HR Helpdesk > Notification Preferences.

Agent not receiving the notifications after the SR is escalated and primary contact not receiving the notification after the SR is resolved by the Agent.

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

Redwood

Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!