hr helpdesk manual V automatic distribution — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

hr helpdesk manual V automatic distribution

in Help Desk 2 comments

Summary: We have 2 separate queues on HR Helpdesk. Some members of staff appear in both queues. One is set to manual distribution, the other set to auto distribution. Why are staff in the auto distribution not being allocated tickets in that queue. Is is a conflict of the 2 queues?


Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

23C

Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!