Automatically Complete I9 HireRight Journey Tasks — Cloud Customer Connect
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Automatically Complete I9 HireRight Journey Tasks

in Recruiting, Opportunity Marketplace 4 comments

Summary:

Hello, in 23C there was a Journey update in HCM that claims it will automatically update the I9 task after completing it in HireRight. Yet, I have tested several times and the journey task is not automatically updating after completing a test I9 in HireRight. Has anyone gotten this new feature to work sucessfully?

Content (please ensure you mask any confidential information):

  1. Although the Release Notes claim "STEPS TO ENABLE - You don't need to do anything to enable this feature." when you actually read the Implementing Journeys documentation there are more steps to enable this new feature. I turned on the Profile option ORA_PER_CHK_ENABLE_I9_CALLBACK and set up a test integration with HireRight in the Backend. But still i complete the i9 as a candidate and my task is not marked as Done for me?
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