How can I modify a Saved Search for HR Help Desk (NextGen) Agent View — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How can I modify a Saved Search for HR Help Desk (NextGen) Agent View

Summary: We are running through a first run of implementing NextGen HRHD. On the Agent Request landing page (https://<<YOUR HOSTNAME>>/fscmUI/redwood/helpdesk/list-hrhd?entity=HRHDServiceRequest) there is a default search set under Manage Saved Searches (https://<<YOUR HOSTNAME>>/fscmUI/redwood/helpdesk/agent/nav/elastic-search-sr-list/manage-saved-searches?) called "All Open HR Help Desk Requests". When checking on the filters applied to this Saved Search, it shows "New" and "In Progress" requests. We have several "Waiting" statuses we would like to add to the Saved Search, but it doesn't appear to have a way to modify the Saved Search, nor does it look like we have the ability to create a Saved Search. Is there a way to modify an existing Saved Search, or create a new One to make default? We specifically need the ability to define filters like Status, to add some Waiting statuses.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!