Org Chart doubling the number of total reports for managers at the top two levels of the hierarchy — Cloud Customer Connect
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Org Chart doubling the number of total reports for managers at the top two levels of the hierarchy

Summary:

Under Me=>Directory=>My Organization Chart For managers at the top two levels of the Org chart, totals for direct reports is correct, but the number of total reports is getting doubled.

Content (please ensure you mask any confidential information):

The doubling is only occurring at the CEO level and one level below. In the attached image, Katie is at the second level of the hierarchy. She is correctly showing her 19 direct reports. The report shows 331 total reports. She should actually show 175 total reports which is 19 direct + 156 below. Instead it shows 331 which is 19 direct +312 below.

Jaime is at the 3rd level of the hierarchy and his numbers for both direct reports and total reports is correct.

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