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Access to Help Desk via Oracle HCM Mobile App

in HCM Mobile 1 comment

Summary:

I need to access to HelpDesk Next Gen UI via Mobile App. I have installed HCM Cloud Mobile app and configured the server successfully. I also enableb the Help Desk Mobile UI for Employees doing the steps by following the documentation (https://docs.oracle.com/en/cloud/saas/fusion-service/farhd/enable-the-help-desk-mobile-ui-for-employees.html#s20078533):

  1. Sign into Setup and Maintenance.
  2. Search for the Manage Administrator Profile Values task.
  3. Search for the Profile Option Code: HCM_HD_RESPONSIVE_PAGES_ENABLED.
  4. Set the profile option to Yes.

However, I can enter to the HCM Mobile app and access but I am not able to see "HELP DESK" menu.

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