System generated "Amount received" Hold not being automatically released by system when corrected
Summary: Invoice has been incorrectly matched to the wrong PO line without enough receipts to cover the amount of the Invoice. System generates an "Amount Received" hold (as expected). User then un-matches the incorrect PO line, and re-matches to the correct line. Hold for incorrect line is not being released even following revalidation of the Invoice
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Despite invoice item lines being cancelled (manually as part of invoice loading), purchase order hold types such as 'Amount received' are being applied by the System. Users have cancelled the 4 item lines, added a manual hold on Invalid PO but the system has applied a Amount received hold despite the invoice no longer being matched to the PO In the listwe also have invoices processed in August, same scenario of invoice item lines cancelled and a manual Invalid PO hold applied but in Sep-2023 The system applied a Amount received hold despite the invoice not being matched to PO