How can I disable the pop-up notifications when there is a new Service Request assigned to agents?
Summary:
When a new SR is assigned, it triggers a pop-up notification. The notification is unnecessary, and hen it pops up, it prevents them from writing responses and attending to tasks, requiring them to click X to dismiss it from their screen. The situation becomes highly problematic when there are multiple notifications popping up simultaneously
Content (please ensure you mask any confidential information):
New service request is assigned
Version (include the version you are using, if applicable):
Code Snippet (add any code snippets that support your topic, if applicable):