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COPY ATTACHMENTS WHEN COPYING HELP DESK REQUESTS

in Help Desk 3 comments

Summary:

Hi Everyone

After 23D we don't have copy attachment option visible. I have also added the privilage provided in new Feature.

can some one please assist if there are any other step i have to do? below is the feature detail:

COPY ATTACHMENTS WHEN COPYING HELP DESK REQUESTS

When copying a help desk request, agents now have the ability to choose which attachments should be copied to the new cloned request. The option to copy attachments is given when the agent has chosen the "Copy Help Desk Request" option from the action bar.

This saves time for the agent when duplicating a request and is more secure since documents no longer need to be downloaded and then reattached.

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