Send notification on ISR Work Request creation

Summary:

We have implemented Help Desk for Internal Service Requests.

When ever an User creates a ISR Work Request in 'My Help' work area, a notification either in app or email notification needs to be sent to users with Internal Help Desk Agent or Manager.

How do we achieve this requirement

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Version (include the version you are using, if applicable):

23D

Code Snippet (add any code snippets that support your topic, if applicable):