The candidate can't receive any messages because their preferred communication channel doesn't exist — Cloud Customer Connect
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The candidate can't receive any messages because their preferred communication channel doesn't exist

Summary:

Hello - we just received our 23D release and we are noticing the following message is appearing on some candidates:


"The candidate can't receive any messages because their preferred communication channel doesn't exist."


Did something change in 23D making this appear?

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

23D

Code Snippet (add any code snippets that support your topic, if applicable):

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