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What is the groovy Script for an SR is updated

in Help Desk 4 comments

Summary:

Hi Experts!

Can someone please help me with the groovy script that can be used if the SR has been updated.

So if Agent updates, employee is notified and if employee updates then Agent should be notified.

Thank you

Sudita

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

23D

Code Snippet (add any code snippets that support your topic, if applicable):

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