Can we add 'Tags' as a column to display on the Redwood Help Desk UI landing page. — Cloud Customer Connect
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Can we add 'Tags' as a column to display on the Redwood Help Desk UI landing page.

in Help Desk 2 comments

Summary:

As you might aware, Oracle has delivered Tags Functionality to classify Helpdesk requests in 24A. We have a requirement to display Tag as a column on the Redwood Helpdesk UI landing page for request management and to use Tag in reposting via OTBI.

Could anyone please help us achieve the above requirement if possible?

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

24A Redwood Helpdesk

Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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