HRHD - Update Primary Point of contact for Closed SRs

Summary:

After Global Transfer no visibility for Old BU SRs

Content (please ensure you mask any confidential information):

Dear Team

We have a requirement in HR Helpdesk where we need to update Primary point of contact for Closed SRs

After Global Transfer helpdesk agents are still able to view the Some Closed SRs of previous BU where they are primary point of contact.

Please let us know the if there are any approach for restricting the old BU closed SRs?

Version (include the version you are using, if applicable):

24A

Code Snippet (add any code snippets that support your topic, if applicable):